Refund Policy
Our Guidelines for Digital Product Refunds
Last Updated: November 1, 2025
At Wisedesk, we’re committed to providing high-quality digital products and educational content. This refund policy outlines the conditions under which refunds are available for our digital products.
💡 Before You Purchase
We strongly encourage you to review our free content, sample lessons, and product descriptions carefully before making a purchase. This helps ensure our products meet your expectations.
📊 Refund Policy Overview
Due to the digital nature of our products, we have specific refund conditions for different product types:
| Product Type | Refund Available | Conditions | Timeframe |
|---|---|---|---|
| PDFs & eBooks | Yes | If product is significantly different from description | 7 days from purchase |
| Online Courses | No | Watch free previews before purchasing | N/A |
| Templates & Tools | No | Immediate download access | N/A |
| Bundles & Packages | Case by case | Depends on individual product usage | 14 days from purchase |
Digital Product Nature: Unlike physical goods, digital products cannot be “returned.” Once you download or access digital content, we cannot revoke your access, which is why our refund policy differs from traditional product refund policies.
📚 eBooks & PDF Refunds
✅ When Refunds Are Granted
- The product is significantly different from what was described
- The file is corrupted and cannot be opened
- You accidentally purchased the same product twice
- The product doesn’t work as advertised despite following instructions
❌ When Refunds Are Not Granted
- You changed your mind after downloading
- The product didn’t meet your expectations (without specific issues)
- You didn’t read the product description thoroughly
- You’re unable to apply the information (without trying)
📝 How to Request an eBook Refund
- Contact our support team within 7 days of purchase
- Provide your order details and email used for purchase
- Explain the specific issue with the product
- We’ll review your request and respond within 3 business days
🎓 Course Refund Policy
Due to the immediate and complete access nature of our online courses, we generally do not offer refunds once a course has been purchased.
🎥 Try Before You Buy
We provide free previews, introductory chapters, and sample lessons for all our courses. We strongly encourage you to review these free materials to ensure the course meets your needs before purchasing.
🔍 Before Purchasing a Course
- Watch the free preview lessons
- Read the course curriculum carefully
- Check the skill level requirements
- Review sample materials if available
- Ensure you have the necessary tools/software
💬 If You’re Unsure
- Contact us with questions before purchasing
- Check if we offer a free alternative resource
- Read student reviews and testimonials
- Consider our free tutorials first
Technical Issues: If you experience persistent technical issues that prevent you from accessing the course content, we will work to resolve these issues promptly. If we cannot resolve access problems, we may consider a refund on a case-by-case basis.
🛠️ Templates & Digital Tools
For templates, digital tools, and other immediately downloadable products, we do not offer refunds once the product has been downloaded.
🔧 Before Downloading Templates
- Check the compatibility with your software
- Review the system requirements
- Look at sample screenshots or demos
- Read the detailed product description
- Contact us with any pre-purchase questions
🆘 Getting Help with Templates
If you’re having trouble using our templates or tools, we’re here to help:
- Check the included documentation
- Review any tutorial videos provided
- Contact our support team for assistance
- Join our community for user tips
📞 How to Request a Refund
If you believe you qualify for a refund based on our policy, here’s the process:
📧 Step 1: Contact Us
Email [email protected] with your refund request. Include your order details and the reason for your request.
⏳ Step 2: Review Process
We’ll review your request within 3 business days. We may ask for additional information to understand the issue.
💳 Step 3: Resolution
If approved, refunds are processed to your original payment method within 5-10 business days.
⏰ Timeframe for Refund Requests
Refund requests must be submitted within the specified timeframe for each product type (typically 7-14 days from purchase). Late requests cannot be considered.
❓ Frequently Asked Questions
🤔 What if I can’t access the course?
Contact our support team immediately. We’ll help resolve access issues. If we cannot restore access, we’ll consider a refund.
💸 How long do refunds take?
Approved refunds are processed within 5-10 business days. The time to appear in your account depends on your payment provider.
📱 Can I get a refund for mobile app purchases?
Mobile app purchases are subject to the app store’s refund policies, which we cannot override.
🔄 What if I bought the wrong product?
Contact us immediately. If you haven’t downloaded or accessed the content, we may be able to exchange it for the correct product.
📞 Get in touch
If you have any questions about this policy, or anything else, please contact us.