Privacy Policy
How We Protect and Respect Your Personal Information
Last Updated: November 1, 2025
At Wisedesk, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
🛡️ Our Commitment to You
We believe in transparency about how we handle your data. This policy outlines your privacy rights and how the law protects you. We never sell your personal data to third parties.
📊 Information We Collect
We collect several types of information to provide and improve our services to you:
👤 Personal Information
When you voluntarily provide it to us, we may collect:
- Identity Data: Name, username, or similar identifier
- Contact Data: Email address, communication preferences
- Profile Data: Interests, preferences, feedback
- Transaction Data: Details about payments for our products
🔧 Technical Information
Automatically collected when you visit our website:
- Usage Data: How you use our website and services
- Technical Data: IP address, browser type, device information
- Cookies Data: Information from cookies and similar technologies
📝 How We Collect Your Data
We use different methods to collect data from and about you:
| Method | What We Collect | Purpose |
|---|---|---|
| Direct interactions | Name, email, preferences | Account creation, newsletter, support |
| Automated technologies | IP address, browser data, usage patterns | Website functionality, analytics |
| Third parties | Technical data from analytics providers | Improving user experience |
🎯 How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
📧 Service Delivery
- Provide access to our content
- Process your orders and payments
- Send service communications
- Provide customer support
🔧 Website Improvement
- Personalize your experience
- Analyze website usage patterns
- Test new features and content
- Fix technical issues
📢 Communication
- Send newsletters (with consent)
- Respond to your inquiries
- Send important updates
- Request feedback
Legal Basis for Processing: We process your personal data based on your consent, contract performance, legal obligations, or our legitimate interests in providing and improving our services.
🛡️ Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
🔒 Our Security Measures
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal data
- Secure data storage practices
- Regular staff training
⚠️ Data Breach Procedures
- Immediate investigation of suspected breaches
- Notification to regulators where required
- Communication with affected users
- Implementation of corrective measures
🔐 Your Role in Security
While we implement robust security measures, you also play a role in protecting your information. We recommend using strong, unique passwords and keeping your login credentials confidential.
⏳ Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
📅 Retention Periods
- Account data: While your account is active plus 2 years
- Transaction data: 7 years for tax and legal purposes
- Newsletter data: Until you unsubscribe
- Analytics data: 26 months for trend analysis
You can request deletion of your personal data at any time by contacting us, subject to legal requirements to retain certain information.
🔗 Third-Party Sharing
We may share your personal data with the following categories of third parties:
🛠️ Service Providers
- Email marketing platforms
- Payment processors
- Analytics providers
- Cloud hosting services
- Customer support tools
⚖️ Legal Requirements
- Government authorities (when required by law)
- Legal counsel (for protection of our rights)
- Professional advisors (accountants, auditors)
Third-Party Links: Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
🌍 Your Legal Rights
Under data protection laws, you have rights in relation to your personal data. Depending on your location, these may include:
👁️ Access & Correction
- Request access to your data
- Request correction of your data
- Request erasure of your data
⏸️ Control & Restriction
- Object to processing of your data
- Request restriction of processing
- Request data transfer
🚫 Withdraw Consent
- Withdraw consent at any time
- Opt-out of marketing
- Manage cookie preferences
📞 Exercising Your Rights
If you wish to exercise any of these rights, please contact us using the details below. We respond only to legitimate requests, not bots.
🍪 Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our website and store certain information.
🔍 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors interact
- Functionality Cookies: Remember your preferences
- Targeting Cookies: Used for advertising purposes
⚙️ Managing Cookies
- Browser settings to refuse cookies
- Opt-out tools for specific services
- Cookie consent management platform
- Private browsing modes
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
📞 Get in touch
If you have any questions about this policy, or anything else, please contact us.